Terms & Conditions

Last updated: April 2026

Welcome to Bako. By accessing or using our platform, you agree to comply with the following terms and conditions.

1. Platform Overview

Bako is a platform that connects customers with independent home bakers. We do not directly produce or sell food items.

2. User Responsibilities

• Provide accurate personal and delivery information
• Use the platform only for lawful purposes
• Do not misuse or attempt to harm the platform

3. Orders & Payments

• All orders are confirmed only after successful payment
• Prices are set by individual bakers
• Bako may charge a service fee

4. Cancellations & Refunds

• Orders once confirmed may not be cancelled in certain cases
• Refunds are subject to baker policies
• Bako may assist in dispute resolution

5. Baker Responsibility

Bakers are responsible for quality, hygiene, preparation, and timely delivery of products.

6. Platform Liability

Bako acts only as a facilitator and is not liable for product quality, delays, or disputes between users and bakers.

7. Account & Security

• Users are responsible for maintaining account confidentiality
• Any misuse must be reported immediately

8. Modifications

Bako reserves the right to update these terms at any time without prior notice.

9. Contact Us

For any questions, contact us at: support@bako.com